Talking and listening … familiar activities we do everyday – familiar – but not easy. In today’s technology - oriented workplace, the complexity and diversity of our messages requires that we communicate as effectively as possible. By organizing the best communication ideas and techniques into a proven, easy - to - learn system that addresses both talking and listening, this program helps technical professionals enhance their communication effectiveness.

Establish rapport and generate trust with others.

Employ a more supportive and productive style.

Listen carefully for and discuss both the content and emotion apparent in communications.

Use tools that build both personal and team productivity.

Clarify the meaning of fuzzy communications.

Verify information to minimize misunderstanding, wasted time and negative emotions.

Resolve conflict and negotiate behavior change.