ADVANCED LEADERSHIP GROUP COMMUNICATION EFFECTIVE LISTENING

In this program participants learn a strategic communication system that enhances their ability to listen and to be heard. The system is a powerful tool that has dramatic impact on the skills of all those who use it.

This system, which focuses on when to listen, when to talk and what to say, includes a model and a matrix. Participants learn exactly when to use each approach and readily remember the activities that lead to more goal-oriented communication .

By the End of the Program Participants Will:

Generate trust and rapport to create a more supportive and productive environment.

Build personal and team productivity.

Listen carefully for both content and emotion.

Clarify meaning and verify information to minimize misunderstanding, wasted time and negative emotions.

Resolve conflict and negotiate behavior change.

Change workplace behaviors and help foster positive attitudes by providing effective feedback.

Influence others persuasively.

Motivate others to chare necessary information.

Initiate confident communication .

Appreciate the variety of human styles.

Evaluate an interpersonal situation and direct the exchange to achieve a goal.